Support Page Content
Payroll Frequently Asked Questions
Absence Management
In CHRS, request absences using CSU Time.
First, contact your department timekeeper or manager. If additional information is needed, the timekeeper or manager contacts the Payroll Office.
Please email your Jury Duty substantiation form (provided by the court) to payroll_office@csus.edu after jury service is completed.
Address Change
Q: I moved this year. How do I change my personal address?
A: In CHRS, update personal addresses using the Employee Self Service Personal Details tile.
Employment Verification
Q: I am applying for home loan/rental application. How would I go about receiving an employment verification?
A: Information on verifications can be found on the Employment Verification page.
Paychecks
Checks are delivered to the Bursars Office on campus and are disbursed on certain dates and times. Please see the Bursars Office web page for details as there may be variances.
Can I pick up my check early?
No. State Controller Guidelines mandate that under no circumstances do we release paychecks prior to payday.
I've lost/destroyed my paycheck. What do I do?
If you have lost/destroyed your paycheck, please contact your Payroll Technician. They will submit paperwork to the State Controller’s Office to stop payment on the paycheck and request its reissuance. This process may take two to three weeks to complete.
Please locate your Payroll Technician here. They will be able to assist with your questions/concerns.
What is this deduction on my check?
Have you recently signed up for a TSA, Dependent Care or other benefit? Do you owe the University or another State or Federal Agency money? Did you receive moving expense monies that you are now being taxed on? These are just a few of the reasons that you will find an additional deduction on your pay stub. Please contact your Payroll Technician for more information.
Yes. Please complete the ‘Temporary Mailing of Paychecks’ Acrobat Sign form located here. The checks will be mailed to the ‘Home’ address listed in your Personal Information Summary in your Employee Center. Please be sure to review your address and make any changes prior to submitting the form.
My paycheck was mailed, but I never received it. What can I do?
Please check your ‘Home’ address in your Employee Center. Paychecks are mailed to that address. If it is correct, please contact your Payroll Technician. They will submit paperwork to the State Controller’s Office to stop payment on the paycheck and request its reissuance. This process may take two to three weeks to complete.
How can I sign up or change my paycheck direct deposit account information?
Effective 01/23/24, use the Cal Employee Connect website hosted by the State Controller's Office. For instructions, select an article to view:
- Cal Employee Connect (CEC) Registration and Resources
- Paycheck Direct Deposit Information
- W-2 and Earning Statements (CHRS > Employee Self Service > View Paycheck Cal Employee)
Paycheck direct deposit enrollments and changes may take four to six weeks. A paper check may be issued while the State Controller’s Office establishes a new account or changes an account. Please check with your Payroll Technician for confirmation.
How can I cancel my paycheck direct deposit?
Contact your payroll technician to cancel your direct deposit.
If you are having banking issues and need your direct deposit cancelled immediately, please contact your Payroll Technician as they can contact the State Controller’s Office to request an administrative cancellation.
I have direct deposit and need a copy of my pay stub, what can I do?
Use the Cal Employee Connect (CEC) website hosted by the State Controller's Office.
Retirement
Q: How do I get a refund of my contributions to the various retirement accounts upon separation from the University?
A: If you have contributed to PERS, the refund form (Disposition of CalPERS Funds) can be obtained by contacting your Payroll Technician. All other refund requests are processed through the Benefits Office
Separation Process
Q: I will be separating from the University. What are the check-out procedures?
A: Information on separations can be found on the Separation Process page.
Taxes
You can change your tax withholdings by completing and submitting a Employee Action Request (std. 686) , located in our Payroll Forms. Payroll has deadlines set by the State Controller's Office. Submitting a change request close to payday will not always result in the change being reflected on that months check.
The form can be returned to your payroll technician via email. For better security, please use your Employee ID number instead of your Social Security Number when completing the form.
*Note* Effective 1/1/21, there is a new Employee Action Request form. This form was changed to reflect current W-4 requirements. Each field will need to be reviewed and completed. Please be sure to read the instructions carefully when completing the form. If you have tax questions, please refer to a tax specialist. The Payroll Office is not authorized to offer tax advice.
No, you must re-file your tax "exempt" status every January or it will automatically revert to Single status with 0 allowances.
The State Controller's Office has a downloadable Excel page for this computation called a paycheck calculator. You can find a link to the ‘Net Pay Calculator’ under Quick Links on our Payroll Services webpage.
Union Deductions
Q: I have a question regarding my union deduction. Who would I speak to about that?
A: Union deductions are facilitated by the unions. Please contact your Union for more information.
W-2
W-2’s are printed by the State Controller’s Office and mailed by the end of January. They are sent to the most current address on file with the Payroll Office as of December 10th of the previous year.
You can also sign up for Cal Employee Connect (CEC), a service that allows employees the ability to view and print pay stubs and W-2’s. The Form W-2s will be available in California Employee Connect by January 31st.
For instructions, select an article to view:
The physical copy may have been returned to Payroll Services if it is undeliverable. If you need the physical copy, please contact your payroll technician.
You can also sign up for Cal Employee Connect (CEC), a service that allows employees the ability to view and print pay stubs and W-2’s.
For instructions, select an article to view:
Use the Cal Employee Connect (CEC) website hosted by State Controller's Office. For instructions, log in to ServiceNow using your SacLink account, then select an article to view:
If you need prior year W-2 not available on Cal Employee Connect, please visit the State Controllers' web site.