CSU Learn is an online learning management system (LMS) provided by SumTotal/Skillsoft. All Sac State employees access CSU Learn to complete their mandatory compliance trainings. CSU Learn also offers courses, books, podcasts, and videos on leadership development, business skills, technology and developer tools, and career journeys.

CSU Learn Service Request

Service Ticket

Need help? Please enter a service ticket using the button below, and a member of the L&D team or the Chancellor's Office will assist you.

Please include:

• The name of the course you are having issues with
• Your name, email, and best way to contact you
• Whether you are using a Sac State issued computer or personal computer
• Whether you are using a PC or Mac, which browser, and let them know whether or not you have enabled pop-ups

CSU Learn Service Request

Compliance Training Requirements

Employees of Sacramento State are required to complete several mandatory trainings to be in compliance with federal and/or state law, and California State University policy. Employees may also be assigned additional trainings based on their specific role and duties.

Please use the link below to review the list of mandatory compliance trainings assigned to employees, when they are assigned, how long employees have to take the trainings, and how often the trainings must be repeated to remain in compliance.

Compliance Trainings

Compliance Training Assignment

• Mandatory trainings are auto-assigned by CSU Learn, and employees receive emails from the system with training links and instructions.
• Employees receive email reminders until the course is recorded as completed.
• When an employee is due to complete a training again (called recertification), the employee will receive an email from CSU Learn approximately 30 days prior to the expiration date of the certification.
• Email reminders are sent each week until the training is completed.
• In the event certification expires, the employee will receive expiration notices with requests to complete the course to remain in compliance.

Accessing CSU Learn

Employees log in to the My Sac State employee portal, navigate to the Employee Center, then select CSU Learn to enter their personalized training hub.

Browser advisory: Use only Google Chrome or Mozilla Firefox to access CSU Learn. Do not use Internet Explorer, Safari, or Microsoft Edge. Using browsers other than Chrome and Firefox may result in the system not registering training completion.

CSU Learn FAQs

Employees can find answers to commonly asked questions about CSU Learn in the following ServiceNow library articles and links from the CSU's Tutorial site:

Using CSU Learn

• CSU Learn Guides and Tutorials
• How to Use CSU Learn (including steps to log-in, launch and start trainings)
• How to Register for a Class
• The Difference Between "Retake" or "Review" Training
• Manager Dashboard - Guide for managers on how to monitor compliance training progress for direct reports

Accessing CSU Learn

• Access for New Sac State Employees
• Access for Sac State Student Assistants
• Access for Auxiliary Student Assistants
• Access for Campus Volunteers

Transcripts and Completion Certificates

• How to View the Training Transcript
• How to View, Print, or Save a Certificate of Completion

Error Messages

• "User account does not exist"
• "Error while processing tokens"

CSU Learn Stakeholder Assistance

Learner questions: Sac State CSU Learn Service Ticket

Assign training to students: Email servicedesk@csus.edu and ask IRT to assign the ticket to Yuan Liu.

• Sac State CSU Learn for Students custom group request

Assign training to state-side employees: Sac State CSU Learn Service Ticket

Stakeholder assistance:

• Systemwide L&D Service Ticket for CSU Learn
• Systemwide L&D CSU Learn Activity Creation