How to create my Verification Documents account?

Student Account

When creating your account, you’ll be using your CSUS email. You will want to make sure your information matches exactly what is on your financial aid application.

1. Log into MySacState and go to your Student Center
2. Locate your "To Do List" and select the "More Link"
3. Click the "Verification Documents" link
4. Create your account and confirm your student information

Once you have successfully created your account, any required tasks you need to complete will become available. Your tasks will be linked with your MySacState portal and you will be able to take care of tasks electronically!

NOTE: If you completed the California Dream Act Application, enter your California Dream ID in lieu of a social security number when creating your account. This ID number can be found on your CA Student Aid Report on Webgrants.

Parent Account

The student needs to select ONE parent listed on their financial aid application account to create an account.

• Once the student selects a parent for the signature, only that parent will be able to sign the document. If the student needs to change the parent, they must return to the task and edit their selection.
• The parent will need to notify the student if the information on the document is inaccurate and needs to be changed. The student will need to make this change and re-request the signature.

How to e-sign my forms?

We strongly encourage students to electronically sign their financial aid forms. After the student creates an account, they will be directed to create a PIN. The PIN will become their electronic signature.

How can my Parent e-sign forms?

Once the student e-signs their form, they will be brought back to the main page of their tasks which indicates a parent signature is required. The student will need to select the "Request” button to invite the parent to e-sign.

1. Click the “Request” button and a pop-up showing the parent(s) listed on the financial aid application will appear.
2. Click the parent you would like to electronically sign the document. (NOTE: If you have two parents listed on your financial aid application, only the parent you choose will have the ability to sign the document.)
3. The selected parent will receive an email notification letting them know that a document needs their signature. They will need to create an account if they have not already.
4. The parent can review and electronically sign the document through their account.

IMPORTANT: The parent will need to notify the student if the information on the document is inaccurate and needs to be changed. The student will need to make this change and re-request the signature.

What if my Parent does not have a SSN?

If you submitted a FAFSA

At least one parent must have a valid SSN for both the parent and student to e-sign. If the parent does not have a valid SSN, they will not be able to electronically sign, and neither will the student.

The student will instead click “Opt out of E-sign” which will allow them to download and print the document so that both the student and parent can provide wet signatures. Once the document has been signed, the student will upload through the Verification Document platform.

If you submitted a CADAA

If the parent does not have a valid SSN, they can provide all zeros for their SSN and create an account, as long as they can provide all of the required information. The information must match to the information submitted on the CADAA application.

Can I complete the forms from my phone?

Yes, this system is compatible with mobile devices.

How do I know if I need to submit documents?

You may be notified via three methods as outlined below:

• To Do List: Students will have the "Verification Documents" on their MySacState > Student Center.
• Email Message: Students will receive messages to the email address they note in the Verification Document platform when they set up their account.
• Via text Message: Students will have the opportunity to sign up for text notifications upon providing their cell phone information when creating their account.

Why am I getting an error code?

• Error Code 1010: This error indicates that you are entering information into the confirmation section (First Name, Last Name, DOB, & SSN) that does not match what is on the FAFSA or CA Dream Application. Students who have NOT completed a FAFSA or Dream Application will also receive this message.
• Error Code 1005: You are unable to create an account in Verification Documents if there is a social security administration mismatch on your FAFSA application. You will need to correct this issue with FAFSA.