Digital transformation is more than merely digitizing what once was paper, but truly transforming processes with system data integrations, forms, automated workflows, and enhancements. Partnering with campus divisions, we are committed to helping Sacramento State innovate infrustructure, improve processes, and ensure seamless and equitable access to critical information and services for every Hornet. ​

2.1

Strategies: Improve the student experience and reduce administrative barriers through standardized workflows, improved digital forms, and eliminating redundant applications.​

Indicators of Achievement: Increase integration and use of standard workflows to remove administrative barriers.

Completed Activities FY 22-23

Projects

• Add/Drop Integration
• Transfer Credit OnBase Workflow Enhancements
• Brainware OCR Software Implementation
• Admissions OnBase Workflow
• (WPJ) Score Access for Students
• It's About E Time - Intermittent Employee and Student Assistant Timesheet
• AiM Upgrade and Web form integration
• IPGE Terra Dotta System Implementation
• Retiring the UPM Alphabetical List of Policies page

Planned Activities FY 23-24

Projects

1. Bursar's Office Student Service Improvements
2. Graduate Applicants' OnBase Transcript Data Integration with CMS
3. IPGE Admissions OnBase Automation and Direct Documents' Upload
4. OnBase Academic Approval Workflow & Access Improvements
5. Automatic Data Feed from CSU Apply (Quad 4) to CMS Credential Module
6. Zoom Phone Proof of Concept Recommendation
7. Charges Data Feed from PeopleSoft Financials to StarRez
8. Ad Astra Scheduling and Tridium HVAC Efficiency Integration
9. ASL OnBase Interpreter form
10. OnBase Articulation Agreement Form and Workflow
11. Student E-Life CycleProject: CHRS Implementation

2.2

Strategies: Enhanced records management and retention solutions to support administrative efficiencies.​

Indicators of Achievement: Transition critical operations to electronic records management systems supporting automated retention.​

Completed Activities FY 22-23

Projects

• IPGE Terra Dotta System Implementation

Planned Activities FY 23-24

Process Improvements

1. To come up with an approach for Records Management and Retention solution within the fiscal year of 2023-24 that could be implemented on an incremental basis in collaboration with IRT Managers and campus unit stakeholders such as: 1. Applying retention policies to low-hanging items such as Document Type in OnBase and implementing retention policy rules; 2. Working with Student Affairs to see what criteria could be applied for deleting unwanted student records and completing the cleanup process.
2. Update ICT & Project to implement retention.

2.3

Strategies: Partner with campus divisions to define and implement personalized digital communication channels to facilitate seamless and equitable access to critical information and services.​

Indicators of Achievement: Develop a portal and communication roadmap which includes CRM-based communication channels in a unified platform, including mobile and Chatbot.​

Completed Activities FY 22-23

Projects

• Developing Hispanic-Serving Institution: Access to Career Planning Technology

Planned Activities FY 23-24

Projects

1. Campus CRM Evaluation
2. Chatbot Ocelot (might not get to it this year)
3. Alignment and Upgrade of My SacState portal and mobile application

2.4

Strategies: Improve student success outcomes by championing and socializing eLearning technologies, instructional design practices, and providing digital technology support.

Indicators of Achievement: Explore digital literacy training and optimized online educational resources, digital media, and instructional technology resources. Develop a strategy and roadmap based on capacity and infrastructure.​​

Planned Activities FY 23-24

Projects

1. CSU Learn for Students

Enhancements

1. Improving access and experience for virtual and in-person training.