Data empowers campus users to answer questions and support academic, operational, and strategic decision making. Powered by a host of analytics, reporting, and visualization tools, this on-demand data helps tell Sacramento State's story, identify ROI, and guide action and resources to support program success or opportunities for growth. The following activities highlight the tools, services, and team of professionals helping to expand data access for strategic use.

4.1

Strategies: Develop metrics and dashboards to highlight our contributions and the effectiveness of our tools and resources.

Indicators of Achievement: Identified and published key performance indicators in all IT areas, improved service delivery and return on investment (ROI).

Completed Activities FY 22-23

Projects

• (Internal) IRT initiative to identify KPI and metrics to measure performance of IRT services (Completed Plan and identified metrics)

Planned Activities FY 23-24

Projects

1. (Internal) IRT initiative to identify KPI and metrics to measure performance of IRT services (Collection and presentation of Data)

4.2

Strategies: Measure value and return on investment to improve the high-level decision-making process.

Indicators of Achievement: Improved information assets that reflect the necessary relevance, validity, and timeliness of data.

Completed Activities FY 22-23

Process Improvements

• Made improvements to the Project Annual Call Process to get alignment in timeframe with the University Budget Call.

Planned Activities FY 23-24

Process Improvements

1. Build capabilities to compare Total Cost of Ownership (TCO) and expected outcomes against actual outcome of the strategic projects.

4.3

Strategies: Utilize survey and customer feedback to understand our success, gaps, and future needs.

Indicators of Achievement: Improved delivery of tools and services as measured through customer feedback.

Completed Activities FY 22-23

Projects

• (Internal) Project satisfaction survey to measure the success outcomes of the project.

Planned Activities FY 23-24

Process Improvements

1. (Internal) Implement Survey Suggestions to Collect Faculty Feedback for New Campus-wide Academic Technology.
2. (Internal) Faculty Webpage Template/Accessibility