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Professionalism
Professionalism and Work Ethic
For new graduates transitioning from school to the world of work, creating a professional image isn't always intuitive. In this course, executive coach and organizational psychologist Gemma Leigh Roberts provides tips and guidance that can help you successfully navigate the start of your professional career. Gemma highlights the main differences between campus life and being part of the workforce, and explains how to develop the right mindset for dealing with workplace challenges and getting ahead in your career. Plus, she shares tips for acclimating to a new workplace, and discusses how to create a career strategy that sets you up for success, focusing on your vision, mission, goals, and targets.
LinkedIn Learning E-course, 54 minutes
Start E-Course: Developing Your Professional Image in a New Job
Ethical behavior is critical to the success of your career and your company. But ethics are not always black and white. Many factors can affect how people respond in ethically gray situations, including conflicts of interest, fear of failure, and business pressure. To ensure you have a strong ethical compass, you need to be informed and prepared. In this course, filled with practical examples and live-action scenarios, expert Bob McGannon helps you understand what business ethics are and why they are so important. Learn how to conduct an ethical self-check, apply ethical standards to your work with stakeholders and coworkers, and report any ethical issues that arise. Bob also describes how to promote ethical behavior from top to bottom and explains how ethics are evolving in rapidly changing world.
LinkedIn Learning E-course, 52 minutes
An administrative professional is often called "the role with no job description," because the responsibilities can vary so much. When you support an executive, you need to be prepared to expect the unexpected. However, there are basic job duties and skills that most administrative professionals share. In this course, Aimee Reese reveals the secrets of seasoned and successful admins, and describes what the path looks like as you advance toward C-level executive support. She describes the interpersonal skills required, from working with colleagues and supporting multiple executives simultaneously, to working on a team and managing other admins. Plus, learn job-specific skills such as handling mail and email, managing a calendar, setting up flawless meetings, and using the latest technology.
LinkedIn Learning E-course, 44 minutes
Phone, email, or text? Learn what communication method to use when. Suzanna Kaye starts with email, explaining everything from setting up signatures to striking the right tone. She also explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way.
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
LinkedIn Learning E-course, 58 minutes
Start E-course: Business Etiquette: Phone, Email, and Text (2015)
Professional Judgement
Regardless of your profession, the subject of ethics is an important one to review. That said, it's particularly critical for sales professionals, who are in contact with many different people and exposed to a variety of business settings. In this course, explore examples of tricky situations that salespeople often encounter, and learn how to behave ethically while dealing with the pressure to deliver results. Sales coach Dean Karrel explores ethical business practices for dealing with expense accounts, working offsite, giving and accepting gifts, hiring and firing, and more.
LinkedIn Learning E-course, 1 hour
In business, most work is done collaboratively. Key to this is the need to hold each other accountable so we can all succeed in our goals. But how does one hold direct reports, colleagues, or even bosses accountable? Since 1990, Conscious Business creator and LinkedIn Influencer Fred Kofman has been helping employees work together more effectively. In this course, he explains how to maximize team accountability and set up commitments so there is an understood process and outcome in place. He shows how to make clear requests and hold people accountable for what they say, and he explains how to recover and rebuild trust when things go awry. Each lesson is given practical context, as Fred coaches a web designer, Jonathan, through a difficult working relationship with his co-designer on a high-profile project.
LinkedIn Learning E-course, 1 hour 10 minutes
Getting things done right hinges on our ability to keep commitments to others. Neglecting to follow up on decisions and agreements can weaken relationships both in business and in life. In this course, LinkedIn Influencer Fred Kofman explains why we sometimes fail to fulfill commitments, and how to take steps to ensure that this pattern doesn't continue. Fred shares what to ask yourself before making a commitment, how to report a commitment at risk, and how to make an effective apology, if needed. He also covers the meaning of integrity and explains how to build trust. Upon completing this course, you'll be equipped with a process that can help anyone in a 1:1 relationship or a team work with greater integrity.
LinkenIn Learning E-course, 56 minutes
Accountability and Ownership
The workplace has changed, which means your approach to working has to change, too. You can’t sit back and wait to be tapped for opportunities. You have to seize them yourself by acting like an owner or intrapreneur, while striking the delicate balance of remaining a collaborative team member. In this course, bestselling author and executive coach Melody Wilding shows you how to develop an ownership mindset so you can capitalize on opportunities using problem-solving, critical thinking, and persuasion skills. By taking ownership and accountability, you can position yourself as an invaluable (and adaptable) asset to your organization, leading to faster career progression and recognition.
Learn how to build buy-in from leadership. Skillfully maneuver through company bureaucracy and politics to pitch ideas and initiatives to stakeholders. Mobilize colleagues and team members towards a common goal. Articulate successes in a clear and compelling way that inspires trust and credibility. And more.
LinkedIn Learning E-course, 50 minutes
Start E-course: Succeeding with an Ownership and Accountability Mindset
Being accountable is more than just being responsible for something—it's also, ultimately being answerable for your actions. To hold yourself accountable, you must find the motivation to do difficult things. You need to amplify the urgency of your mission, know why it matters, and understand how taking responsibility helps you become the kind of person you want to be. In this course, personal branding expert Dorie Clark helps you adopt the accountability mindset. Dorie outlines specific, practical steps you can take to implement accountability.
LinkedIn Learning E-course, 35 minutes
Having ownership, or full control and accountability, over your career goes beyond basic planning or career conversations. When you truly take ownership, you empower yourself to be honest about where you're at in your career, figure out tangible ways to get to where you want to go, and advocate for yourself along the way. In this course, career strategist Julia Toothacre leverages her many years as an academic career advisor to guide you on a path to ownership. Julia first explores how to identify and manage your current mindset, as well as assess your career journey thus far. She then discusses how to create your work happy place by staying true to your strengths, values, and interests. Julia also reviews skills gaps and steps you can take to solidify your next step; actions you can take to set yourself up for success when opportunities arise; and tactics for establishing long-term goals. Upon completing this course, you'll have a clearer idea of the mindset shifts, tasks, and activities that can help you take more ownership on your career journey.
LinkedIn Learning E-course, 51 minutes