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Interpersonal Skills
Empathy
When you seek to understand the perspective of another person, you are practicing empathy. When empathetic communication is encouraged at work, individuals feel more comfortable speaking openly, they feel like they matter, and they feel safe. That's why empathy at work is crucial to company-wide success. In this course, communication expert Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations. Get ready to learn how to converse empathetically to improve your one-on-one conversations and team interactions.
LinkedIn Learning E-course, 37 minutes
Customer service people may answer questions accurately and resolve problems swiftly, but the interaction can still end badly if a customer doesn't feel positive. Learn about how practicing empathy—building a connection—makes customers feel cared about and creates rapport. Instructor Myra Golden shares three keys to empathy in customer service and reveals how to use empathy to put customers at ease and reduce callbacks. Learn about how to use empathy to your advantage with difficult customers. Plus, if genuine empathy is challenging, Myra shares a formula for conveying empathy even when it doesn't come naturally.
LinkedIn Learning E-course, 19 minutes
Many people assume that empathy is about being there when someone is going through a rough patch. But empathy involves more than just offering comfort. It's really about understanding and embracing others while remaining self-aware. In this course, Dr. Carolyn Goerner digs into the subject of empathy, explaining what it is and how to develop and practice it at work. Learn about the different types of empathy, as well as the benefits of fully embracing the practice of empathy in the workplace. Explore key strategies for effectively communicating empathy to the people you work with. Plus, discover how your past experiences and position can keep you from being more empathetic, how to better understand the mindset of your coworkers and superiors, and how to avoid empathy fatigue.
LinkedIn Learning E-course, 47 minutes
Emotional Intelligence
Developing your emotional intelligence can help you succeed at any stage of your life or career. It can also help you become a better leader, mentor, and coach. In this course, Brenda Bailey-Hughes defines exactly what emotional intelligence is and how it can help you manage your emotions and build stronger relationships. Learn how to understand others’ perspectives, balance empathy and accountability, demonstrate listening, and respond appropriately to a variety of verbal and nonverbal cues. Using these simple techniques, you can quickly improve your communication and make conversations at work and home more productive and satisfying.
LinkedIn Learning E-course, 43 minutes
The practices in this audio course are designed to support and deepen your ability to navigate the workday. Here, you can reconnect with your natural resilience, intelligence, and kindness. The exercises in this audio-only course include lessons on empathy, compassion, forgiveness, generosity, service, and seeing goodness instead of negativity. Join Tara Brach and Jack Kornfield as they explain how to use mindfulness techniques to continually find moments of ease, release, and stillness. While difficulties at work and at home may be overwhelming at times, you can still find ways to live with a creative and joyful spirit.
LinkedIn Learning E-course, 2 hours 15 minutes
Start E-course: Mindful Working: 11 Ways to Improve How You Work
Emotional intelligence can help you build strong relationships at work and respond to change effectively. Psychologist and author Dr. Gemma Leigh Roberts explains what emotional intelligence (EQ) is and why it's important. She helps you become more self-aware so that you can identify triggers that may hijack your performance. Gemma also helps you align your intentions and your impact so that you can build collaborative relationships.
LinkedIn Learning E-course, 41 minutes
People Skills / Human Skills
In every workplace, you're likely to encounter colleagues who are more difficult to work with than others. But before you rush to judgment, you should determine if and how you might be contributing to the situation, and what you can do to help.
In this course, join psychologist Dr. Emily Anhalt as she shows you how to navigate and communicate with people who you find challenging to deal with at work. Pause and reflect on your role in challenging work situations to uncover how empathy can help you work better with others. Emily shares strategies to respond to a wide variety of particularly challenging work situations, including with people whose behavior is negative, absent, competitive, and passive-aggressive. By the end of this course, you’ll be prepared with new skills and practical strategies to have an effective conversation with someone you find difficult to work with.
LinkedIn Learning E-course, 50 minutes
A person's thoughts, feelings, and actions, taken together, form a pattern psychologists call "personality." As a leader, you deal with so many personalities daily. To be an effective leader, you need to know how to motivate, lead, and persuade these diverse personalities. In this course, instructor Kwame Christian—business lawyer, Director of the American Negotiation Institute, and host of the Negotiate Anything podcast—steps through how to gain the skills you need to lead and motivate anyone on your team. Kwame explains how understanding personality and motivation can help you lead and manage. He goes over ways you can successfully influence and lead individuals with recognized personality traits. Kwame goes in-depth on how you can motivate people with different personal motivations. He concludes with a discussion on how combining personality and motivation gives you the leverage to create new and better results with your team.
LinkedIn Learning E-course, 38 minutes
Start E-course: Leading and Motivating People with Different Personalities
The world is changing fast. That's why, as an employee, the most valuable skill you can cultivate is adaptability, so you're ready for anything. In this course, Dorie Clark shares concrete tips and strategies to become more adaptable—and embrace adaptability as an ongoing part of your life. Learn how to cultivate an adaptable mindset and build the right skills, including communication and open-mindedness. Then find out how to put your new adaptability skills into action by talking directly to your boss, taking on new tasks, and developing a positive attitude. The skills you learn in this course can help you thrive in times of crisis and succeed no matter what the future holds.
LinkedIn Learning E-course, 35 minutes
Start E-course: How to Be an Adaptable Employee during Change and Uncertainty
Self-Awareness and Self-Reflection
While a multitude of factors can go into the making of a successful person, nearly all individuals who achieve high levels of personal and professional success have a keen sense of self-awareness. In this course, learn how to become more self-aware in order to develop yourself personally and enhance career progression. Organizational psychologist Gemma Roberts helps you learn how to develop your self-awareness so that you can understand how others see you, and better align your actions with your intentions. She explains how to identify beliefs to enhance self-awareness, step outside of yourself to gain a different perspective, leverage a self-awareness action plan, and more.
LinkedIn Learning E-course, 57 minutes
Self-awareness is the secret sauce you can use in achieving success in your career and relationships. It ties into your ability to be confident, exhibit emotional intelligence, and demonstrate understanding, and it is a skill that you can practice and develop. In this course, executive coach Dr. Joel Pérez explains what self-awareness is, what obstacles may challenge you in building self-awareness, and how to overcome those obstacles. He concludes with a detailed discussion of several ways that self-awareness can benefit your life, including personal improvement, communication, stress management, and more.
LinkedIn Learning E-course, 53 minutes
Having more alignment in your life is a proven way to feel more balanced, motivated, and passionate about how you spend your time. This course, taught by communications coach and entrepreneur Christina Vo, navigates how to align your values throughout all avenues of your life. Christina first reviews the basics of alignment, including its importance to overall well-being. She then walks you through a reflection exercise to get clear on personal values and passions, and discusses how these values can impact the type of work you enjoy and how you work most effectively. Finally, Christina explores how you can embody your values in other aspects of life, such as in relationships or stress management. Upon completion of this course, you will have the tools to reflect on your alignment and continue to grow in this arena.
LinkedIn Learning E-course, 38 minutes
Start E-course: Aligning Your Values with Work, Life, and Everything In Between
There are points in our lives where we find ourselves spinning and stagnant in our development. We reflect on what we've accomplished and compare our achievements with those of people close to us, often judging ourselves in a way that adds little value. What can we do to start investing in ways that build momentum and flip the script on this narrative? In this course, tenured L&D professional and coach Jason Weeman shares his knowledge about ways to successfully invest in your personal and professional development. Jason starts by helping you explore what you really want for yourself by identifying your purpose and possibilities. He then spends time connecting you to what is getting in your way of prioritizing your development and making a shift from planning to action. Finally, Jason shares lessons and tools on how to sustain these changes in behavior by implementing habits aligned with what you really want for yourself.
LinkedIn Learning E-course, 40 minutes
Start E-course: Invest in You: Personal and Professional Development Tips
Managing emotions
We spend approximately 70 percent of our lives at work. It’s no wonder, then, why our careers are a defining aspect of our identities. The risk is in letting work become all of who you are. When you are too emotionally invested in work, you may take failures, challenges, and feedback personally. In this course, Melody Wilding shows you how you can manage your emotions about work more effectively. She teaches you new mindsets and tools to separate your self-worth from your career, so that you can build greater confidence and work-life balance. Melody also shares techniques to address those moments when you find yourself reactive about work. With the line between work and life blurrier than ever and record levels of burnout, join Melody in this course to discover healthy ways to regulate your emotions to better navigate the inevitable stresses and setbacks that arise in your career.
LinkedIn Learning E-course, 40 minutes
Start E-courses: Managing Your Emotional Response to Workplace Stress
Everyone has emotions. Now, more than ever, we're encouraged to bring those emotions to work. However, knowing how to manage them in a dynamic and complex work environment is a skill. Feelings can get in the way of our effectiveness, communication, and even reputation if they're not handled effectively. In this course, Jay Fields, an expert in emotional regulation, introduces learners to an embodied way to relate to and manage their emotions. Blending conceptual learning with experiential activities, this course offers accessible practices that you can employ in real time in emotional situations. Follow along and discover how your body influences your mind's ability to regulate emotions, how to practice self-empathy and acknowledge your emotions, and how to responsibly express emotion at work. Plus, learn how to engage in practices such as orienting, grounding, and centering that allow you to become a more emotionally intelligent, resilient person—at work and at home.
LinkedIn Learning E-course, 50 minutes
Feeling overwhelmed is common. It’s a sign that the demands on your time and energy have surpassed your ability to cope with them. Sometimes overwhelm is temporary; other times, it can lead to persistent and unhealthy pressure and strain. The good news is that with the right mindset you can make the unmanageable feel manageable again. In this course from stress expert and performance coach Heidi Hanna, you can learn how to identify and conquer that overwhelmed feeling—so you can remain focused, productive, and in control in the face of whatever comes your way. Discover how to disrupt the stress circuit, cultivate calm and positive emotions, and take small, imperfect steps toward resolution. Heidi also provides tips for recognizing and preventing the overwhelm, so it doesn’t get out of control the next time you have too much to do.
LinkedIn Learning E-course, 43 minutes
Get a new approach to managing your relationship with on-the-job pressure with the power of mindfulness. Mindfulness strengthens your ability to deal with job-related tensions that can negatively impact your physical, mental, and emotional well-being. In this course, get strategies that can help you identify what causes you to feel pressure, how it gets expressed in your body, and how you can mitigate its negative effects. Discover techniques that can help you control your reactions and walk away from your life’s stressors. Cultivate a healthier relationship to anxiety by learning how to clear your mind and body from its manifestation. Plus, find out how to avoid the chronic strain of rumination and integrate meditation into your life as a habit.
LinkedIn Learning E-course, 36 minutes