STAFF SPOTLIGHT
Staff Spotlight with ABA Zone Managers
In each issue, the FOCUS Newsletter spotlights an ABA staff member whose work deserves mention. In this edition, we focus on the Zone Management Program, which includes four staffers who help oversee the entire campus. They have provided answers to the following questions as a group.
Pictured (left to right): Doug Power, Kimberly Donaville-Davis, Mark Leisz. Not pictured: Richard Mikeworth
How long have you been with Sac State?
Mark Leisz (Zone 1) 14 years
Kimberly Donaville-Davis (Zone 2) 7 years
Doug Power (Zone 3) 12 years
Rick Mikeworth (Housing) 8 years
What does the Zone Management Program mean to you?
The Zone Management Program was developed to improve interactions between Facilities Management and the campus community. Each Zone Manager serves a section of the campus as the liaison for the customer. Zone Managers act on our customer’s behalf regarding work they wish to have completed. We also monitor work backlogs for trends in the buildings we oversee and routinely conduct building inspections to identify areas for improvement. We also follow-up with quality control inspections to ensure work quality and job completion. Our role on campus is essential in allowing the campus community to connect with Facilities Management directly, and in turn, gives Facilities the opportunity to be proactive rather than reactive.
Who are your primary customers?
Our primary customers are faculty and staff who submit requests, but we aim to serve the entire campus community with equal diligence. In concurrence with the university’s mission and ABA’s mission of student success, we try to look at our campus from the student perspective, since they tend to be our silent customers. We have taken a proactive approach to improving their learning environment by ensuring campus facilities are suited to their needs, which promotes academic success.
What are your biggest, yet most rewarding challenges in the workplace?
Some of our biggest challenges have been campus-wide facility conditions and maintenance. Our campus is older and many of our buildings are aging, which makes it difficult and costly to keep up with maintenance. We do our best to prioritize and allocate resources where needed. For example, Zone Managers surveyed over 300 classrooms and identified repairs needed in 180 classrooms. Since 2012, our inspections have led to major classroom improvements to include: new flooring, ceilings, lighting, chalkboards/whiteboards, blinds, doors, fresh paint and deep cleaning.
We feel most rewarded when we improve efficiency in our operations; improve communication with our customers; increase proactivity with campus maintenance; and provide overall consistency to the campus.
What is your favorite aspect of working on campus?
Working with the campus community as one family with one common goal is our favorite aspect of working at Sac State. Having the ability to communicate across campus departments as a team with the mission of student success is rewarding!
Why and how would someone contact you?
Mark Leisz
mleisz@csus.edu
Ext. 8-7602
Kimberly Donaville-Davis
kdonavil@csus.edu
Ext. 8-7379
Doug Power
dpower@csus.edu
Ext. 8-7553
Rick Mikeworth
mikewort@csus.edu
Ext. 8-6656
