"If I go to a new restaurant, I always look to see what
the letter is," the 28-year-old said.
Sacramento County is considering a similar plan to
post a flashcard-type health department rating in
restaurants. County environmental health officials are
expected to present the proposal to the Board of
Supervisors in November.
According to the California Restaurant Association,
several California cities and counties are calling for
more public disclosure of health department ratings.
Restaurants in Riverside, San Bernardino and San Diego
counties already use letter grades, said Kearsten
Shepherd, a spokeswoman for the Sacramento-based
association. Napa, Lake and Solano counties in Northern
California are considering such postings.
The association generally opposes a grading system
because of the potential for inconsistencies, Shepherd
said. An "A" in one county could mean something
different in another. "It's just a nightmare for
restaurant owners," she said.
Los Angeles County supervisors thought otherwise
after a local television news investigation unearthed
stomach-churning restaurant conditions. The supervisors
implemented reforms in 1998 that included the
letter-grade system. Diners rely on it, restaurant
managers heed it, and public health officials applaud
it.
A study of California hospital statistics showed an
adjusted 13 percent decline in food-borne illnesses such
as salmonella among Los Angeles County patients in the
year after the grading system began, said Dr. Jonathan
E. Fielding, Los Angeles County's director of public
health.
A recent study showed the decrease continued for the
next two years, Fielding said.
Those are the kinds of results helping drive public
demand in Sacramento County, said Mel Knight, director
of Sacramento County's Environmental Management
Department.
The county inspects restaurants twice a year. Eating
establishments must post their most recent inspection
report, but the multi-page documents are technical and
difficult to peruse.
Knight is proposing that retail food establishments
in Sacramento County be required to post a red, yellow
or green placard in a window, ranking how they fared on
their last inspection.
A restaurant with serious sanitation problems would
be closed and forced to post a red placard. Restaurants
with problems considered major but not an immediate,
serious health threat could stay open but would be
required to post a yellow placard.
Safe restaurants would post a green placard. Yellow
or red placards would be removed once a problem is
fixed.
"It's simple," Knight said. "Everyone is conditioned
to know what red-yellow-green is."
All restaurants in unincorporated Los Angeles County
and most of its 85 cities participate in the
letter-grade system. As of August, 32,826 eating
establishments, or 87.9 percent, had A grades; 4,203
eateries, or 11.3 percent, had B grades; and 305, or 0.8
percent, posted C ratings.
Before ratings were posted, at least 10 percent of
the restaurants typically would fall into the C
category, Fielding said.
The change points to a more vigilant restaurant
industry, he said. Comparing tax receipts, the county
found that revenue at restaurants declined with falling
grades, Fielding said.
Los Angeles County bestows certificates upon
restaurants that consistently score 100 percent, the
highest A rating.
Winners range from tiny walk-up counters and familiar
chains to high-end celebrity magnets like Ivy at the
Shore in Santa Monica.
Lily's Cafe & Pastries on Pacific Coast Highway in
Malibu has served up an eclectic menu of burritos and
doughnuts with an A grade since the rating system began.
Feeding 400 people from his 900-square-foot place
every day and maintaining a spotless record takes
diligence and money, said owner Abel Castro.
"You just do what the health inspectors tell you to;
don't argue with them," he said. "If something has to be
replaced, replace it. If this has to be changed, change
it."
Improper food temperature is the major cause of food
illness, according to the Centers for Disease Control
and Prevention - a truism Castro honors.
He once replaced a faulty refrigerator after several
repairs because the temperature fluctuated.
"Temperature is key," he said.
Rather than neglect, Castro is convinced a lot of
restaurants don't have the budget to keep up with
repairs or replacements.
"I always feel sorry for those who don't have an A,"
he said.
Los Angeles County routinely inspects eateries three
times a year.
Restaurants displeased with their score can pay for
one reinspection a year and can appeal to an ombudsman.
Jensen, at the Starbucks in Studio City, is an actor
and a waiter. He's seen the rating system's influence
from the inside.
"All restaurants take it seriously," he said.