IT Change Management

Table of Contents

IT Change Management

Agenda

Dilbert Change

Challenge of Change

Positive Impacts

Negative Impacts

Types of Resistance

Resistance (Cont.)

Business / Technology Rate of Change

PPT Slide

IT Change Process

Identify Need

Develop Need

Describe Change

Assess Environment

AMS People

Department Approach

Rigidity

Commitment to Status Quo

Knowledge of Status Quo

Exposure to Change

Issue

Position for Change

Position for Change

Change Team Credibility

Selling Change

Secure End-user Commitment

Making Change Possible

Assume End-User Perspective

Selling Change

Selling Change

Selling Change

Communication System

Honest Communication System

Issue

Move Forward

Move Forward

Freeze Positive Behavior

Shift from Reliance to Self Reliance

Use End-users to Spread Commitment

Critical Success Factors

Critical Success Factors

Discussion

Points to Remember

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