Human Factors and Ergonomics

Table of Contents

Human Factors and Ergonomics

Agenda

What’s the Difference?

PPT Slide

IT Health Risk Factors

OSHA Factors

Health Risks

Technostress

Ergonomics Focuses

User Categories

Computer Knowledge Types

User Types

User Migration

The Novice User

Law of the Mosquito

Issue

Human Factors

Human Factors Goals

Shneiderman’s Golden Rules

Closure

PPT Slide

Golden Rules (Cont.)

Golden Rules (Cont.)

Internal Locus of Control

Issue

Human Mind

Short-term Memory

STM Volatility

Long-term Memory

Shneiderman Model of Computer Knowledge

Shneiderman Model

Syntactic Knowledge

Syntactic Knowledge

Semantic Knowledge

Semantic Knowledge

Semantic Types

Training Questions

Who is the Audience?

Level of Detail

Who Should Conduct Training?

Where to Conduct Training?

When to Train

Distance-learning

Northern California MBA

Issue

Points to remember

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