IT Change Management

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Table of Contents

IT Change Management

Agenda

Dilbert Change

Challenge of Change

Types of Resistance

Resistance (Cont.)

Business / Technology Rate of Change

Change Process

Develop Need

Assess Environment

AMS People

Secure End-user Commitment

Making Change Possible

Change Team Credibility

Assume End-User Perspective

Use End-users to Spread Commitment

Freeze Positive Behavior

Shift from Reliance to Self Reliance

Selling Change

Selling Change

Selling Change

Points to Remember

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