The Atlantic Monthly, March 2020
Headline: The Billion Dollar Disinformation Campaign to Reelect the Presdient
Byline: Mary Coppins
One day last fall, I sat down to create a new Facebook account. I picked a forgettable name, snapped a profile pic with my face obscured, and clicked “Like” on the official pages of Donald Trump and his reelection campaign. Facebook’s algorithm prodded me to follow Ann Coulter, Fox Business, and a variety of fan pages with names like “In Trump We Trust.” I complied. I also gave my cellphone number to the Trump campaign, and joined a handful of private Facebook groups for MAGA diehards, one of which required an application that seemed designed to screen out interlopers.
The president’s reelection campaign was then in the midst of a multimillion-dollar ad blitz aimed at shaping Americans’ understanding of the recently launched impeachment proceedings. Thousands of micro-targeted ads had flooded the internet, portraying Trump as a heroic reformer cracking down on foreign corruption while Democrats plotted a coup. That this narrative bore little resemblance to reality seemed only to accelerate its spread. Right-wing websites amplified every claim. Pro-Trump forums teemed with conspiracy theories. An alternate information ecosystem was taking shape around the biggest news story in the country, and I wanted to see it from the inside.
The story that unfurled in my Facebook feed over the next several weeks was, at times, disorienting. There were days when I would watch, live on TV, an impeachment hearing filled with damning testimony about the president’s conduct, only to look at my phone later and find a slickly edited video—served up by the Trump campaign—that used out-of-context clips to recast the same testimony as an exoneration. Wait, I caught myself wondering more than once, is that what happened today?
As I swiped at my phone, a stream of pro-Trump propaganda filled the screen: “That’s right, the whistleblower’s own lawyer said, ‘The coup has started …’ ” Swipe. “Democrats are doing Putin’s bidding …” Swipe. “The only message these radical socialists and extremists will understand is a crushing …” Swipe. “Only one man can stop this chaos …” Swipe, swipe, swipe.
I was surprised by the effect it had on me. I’d assumed that my skepticism and media literacy would inoculate me against such distortions. But I soon found myself reflexively questioning every headline. It wasn’t that I believed Trump and his boosters were telling the truth. It was that, in this state of heightened suspicion, truth itself—about Ukraine, impeachment, or anything else—felt more and more difficult to locate. With each swipe, the notion of observable reality drifted further out of reach.
What I was seeing was a strategy that has been deployed by illiberal political leaders around the world. Rather than shutting down dissenting voices, these leaders have learned to harness the democratizing power of social media for their own purposes—jamming the signals, sowing confusion. They no longer need to silence the dissident shouting in the streets; they can use a megaphone to drown him out. Scholars have a name for this: censorship through noise.
After the 2016 election, much was made of the threats posed to American democracy by foreign disinformation. Stories of Russian troll farms and Macedonian fake-news mills loomed in the national imagination. But while these shadowy outside forces preoccupied politicians and journalists, Trump and his domestic allies were beginning to adopt the same tactics of information warfare that have kept the world’s demagogues and strongmen in power.
Every presidential campaign sees its share of spin and misdirection, but this year’s contest promises to be different. In conversations with political strategists and other experts, a dystopian picture of the general election comes into view—one shaped by coordinated bot attacks, Potemkin local-news sites, micro-targeted fearmongering, and anonymous mass texting. Both parties will have these tools at their disposal. But in the hands of a president who lies constantly, who traffics in conspiracy theories, and who readily manipulates the levers of government for his own gain, their potential to wreak havoc is enormous.
The Trump campaign is planning to spend more than $1 billion, and it will be aided by a vast coalition of partisan media, outside political groups, and enterprising freelance operatives. These pro-Trump forces are poised to wage what could be the most extensive disinformation campaign in U.S. history. Whether or not it succeeds in reelecting the president, the wreckage it leaves behind could be irreparable.
THE DEATH STAR
The campaign is run from the 14th floor of a gleaming, modern office tower in Rosslyn, Virginia, just outside Washington, D.C. Glass-walled conference rooms look out on the Potomac River. Rows of sleek monitors line the main office space. Unlike the bootstrap operation that first got Trump elected—with its motley band of B-teamers toiling in an unfinished space in Trump Tower—his 2020 enterprise is heavily funded, technologically sophisticated, and staffed with dozens of experienced operatives. One Republican strategist referred to it, admiringly, as “the Death Star.”
Presiding over this effort is Brad Parscale, a 6-foot-8 Viking of a man with a shaved head and a triangular beard. As the digital director of Trump’s 2016 campaign, Parscale didn’t become a household name like Steve Bannon and Kellyanne Conway. But he played a crucial role in delivering Trump to the Oval Office—and his efforts will shape this year’s election. Perhaps most important, he seemed to have no reservations about the kind of campaign Trump wanted to run. The race-baiting, the immigrant-bashing, the truth-bending—none of it seemed to bother Parscale. While some Republicans wrung their hands over Trump’s inflammatory messages, Parscale came up with ideas to more effectively disseminate them.
DISINFORMATION ARCHITECTURE
In his book This Is Not Propaganda, Peter Pomerantsev, a researcher at the London School of Economics, writes about a young Filipino political consultant he calls “P.” In college, P had studied the “Little Albert experiment,” in which scientists conditioned a young child to fear furry animals by exposing him to loud noises every time he encountered a white lab rat. The experiment gave P an idea. He created a series of Facebook groups for Filipinos to discuss what was going on in their communities. Once the groups got big enough—about 100,000 members—he began posting local crime stories, and instructed his employees to leave comments falsely tying the grisly headlines to drug cartels. The pages lit up with frightened chatter. Rumors swirled; conspiracy theories metastasized. To many, all crimes became drug crimes.
The campaign in the Philippines was emblematic of an emerging propaganda playbook, one that uses new tools for the age-old ends of autocracy. The Kremlin has long been an innovator in this area. (A 2011 manual for Russian civil servants favorably compared their methods of disinformation to “an invisible radiation” that takes effect while “the population doesn’t even feel it is being acted upon.”) But with the technological advances of the past decade, and the global proliferation of smartphones, governments around the world have found success deploying Kremlin-honed techniques against their own people.
In the United States, we tend to view such tools of oppression as the faraway problems of more fragile democracies. But the people working to reelect Trump understand the power of these tactics. They may use gentler terminology—muddy the waters; alternative facts—but they’re building a machine designed to exploit their own sprawling disinformation architecture.
Central to that effort is the campaign’s use of micro-targeting—the process of slicing up the electorate into distinct niches and then appealing to them with precisely tailored digital messages. The advantages of this approach are obvious: An ad that calls for defunding Planned Parenthood might get a mixed response from a large national audience, but serve it directly via Facebook to 800 Roman Catholic women in Dubuque, Iowa, and its reception will be much more positive. If candidates once had to shout their campaign promises from a soapbox, micro-targeting allows them to sidle up to millions of voters and whisper personalized messages in their ear.
The weaponization of micro-targeting was pioneered in large part by the data scientists at Cambridge Analytica. The firm began as part of a nonpartisan military contractor that used digital psyops to target terrorist groups and drug cartels. In Pakistan, it worked to thwart jihadist recruitment efforts; in South America, it circulated disinformation to turn drug dealers against their bosses.
The emphasis shifted once the conservative billionaire Robert Mercer became a major investor and installed Steve Bannon as his point man. Using a massive trove of data it had gathered from Facebook and other sources—without users’ consent—Cambridge Analytica worked to develop detailed “psychographic profiles” for every voter in the U.S., and began experimenting with ways to stoke paranoia and bigotry by exploiting certain personality traits. In one exercise, the firm asked white men whether they would approve of their daughter marrying a Mexican immigrant; those who said yes were asked a follow-up question designed to provoke irritation at the constraints of political correctness: “Did you feel like you had to say that?”
Shady political actors are discovering how easy it is to wage an untraceable whisper campaign by text message.The campaign doesn’t run just one ad at a time on a given theme. It runs hundreds of iterations—adjusting the language, the music, even the colors of the “Donate” buttons. In the 10 weeks after the House of Representatives began its impeachment inquiry, the Trump campaign ran roughly 14,000 different ads containing the word impeachment. Sifting through all of them is virtually impossible.
Both parties will rely on micro-targeted ads this year, but the president is likely to have a distinct advantage. The Republican National Committee and the Trump campaign have reportedly compiled an average of 3,000 data points on every voter in America. They have spent years experimenting with ways to tweak their messages based not just on gender and geography, but on whether the recipient owns a gun or watches the Golf Channel.
While these ads can be used to try to win over undecided voters, they’re most often deployed for fundraising and for firing up the faithful—and Trump’s advisers believe this election will be decided by mobilization, not persuasion. To turn out the base, the campaign has signaled that it will return to familiar themes: the threat of “illegal aliens” and the corruption of the “swamp.”
Beyond Facebook, the campaign is also investing in a texting platform that could allow it to send anonymous messages directly to millions of voters’ phones without their permission. Until recently, people had to opt in before a campaign could include them in a mass text. But with new “peer to peer” texting apps—including one developed by Gary Coby, a senior Trump adviser—a single volunteer can send hundreds of messages an hour, skirting federal regulations by clicking “Send” one message at a time. The medium’s ability to reach voters is unparalleled: While robocalls get sent to voicemail and email blasts get trapped in spam folders, peer-to-peer texting companies say that at least 90 percent of their messages are opened.
WAR ON THE PRESS
What’s notable about this effort is not that it aims to expose media bias. Conservatives have been complaining—with some merit—about a liberal slant in the press for decades. But in the Trump era, an important shift has taken place. Instead of trying to reform the press, or critique its coverage, today’s most influential conservatives want to destroy the mainstream media altogether. “Journalistic integrity is dead,” Boyle declared in a 2017 speech at the Heritage Foundation. “There is no such thing anymore. So everything is about weaponization of information.”
It’s a lesson drawn from demagogues around the world: When the press as an institution is weakened, fact-based journalism becomes just one more drop in the daily deluge of content—no more or less credible than partisan propaganda.
At rallies, people wear T-shirts that read rope. tree. journalist. some assembly required. A CBS News/YouGov poll has found that just 11 percent of strong Trump supporters trust the mainstream media—while 91 percent turn to the president for “accurate information.” This dynamic makes it all but impossible for the press to hold the president accountable, something Trump himself seems to understand. “Remember,” he told a crowd in 2018, “what you’re seeing and what you’re reading is not what’s happening.”
DIGITAL DIRTY TRICKS
Shortly after polls closed in Kentucky’s gubernatorial election last November, an anonymous Twitter user named @Overlordkraken1 announced to his 19 followers that he had “just shredded a box of Republican mail in ballots” in Louisville.
There was little reason to take this claim at face value, and plenty of reason to doubt it (beginning with the fact that he’d misspelled Louisville). But the race was tight, and as incumbent Governor Matt Bevin began to fall behind in the vote total, an army of Twitter bots began spreading the election-rigging claim.
The Election Night disinformation blitz had all the markings of a foreign influence operation. In 2016, Russian trolls had worked in similar ways to contaminate U.S. political discourse—posing as Black Lives Matter activists in an attempt to inflame racial divisions, and fanning pro-Trump conspiracy theories. (They even used Facebook to organize rallies, including one for Muslim supporters of Clinton in Washington, D.C., where they got someone to hold up a sign attributing a fictional quote to the candidate: “I think Sharia law will be a powerful new direction of freedom.”)
During the Ukrainian revolution in 2014, pro-democracy activists found that they could defang much of the false information about their movement by repeatedly exposing its Russian origins. But this kind of transparency comes with a cost. Over time, alertness to the prevalence of propaganda can curdle into paranoia. Russian operatives have been known to encourage such anxiety by spreading rumors that exaggerate their own influence. Eventually, the fear of covert propaganda inflicts as much damage as the propaganda itself.
Once you internalize the possibility that you’re being manipulated by some hidden hand, nothing can be trusted. Every dissenting voice on Twitter becomes a Russian bot, every uncomfortable headline a false flag, every political development part of an ever-deepening conspiracy. By the time the information ecosystem collapses under the weight of all this cynicism, you’re too vigilant to notice that the disinformationists have won.
POWERS OF INCUMBENCY
But whether Trump finds a new narrative or not, he has something this time around that he didn’t have in 2016—the powers of the presidency. While every commander in chief looks for ways to leverage his incumbency for reelection, Trump has shown that he’s willing to go much further than most. In the run-up to the 2018 midterm elections, he seized on reports of a migrant caravan traveling to the U.S. from Central America to claim that the southern border was facing a national-security crisis. Trump warned of a coming “invasion” and claimed, without evidence, that the caravan had been infiltrated by gang members.
It doesn’t require an overactive imagination to envision a worst-case scenario: On Election Day, anonymous text messages direct voters to the wrong polling locations, or maybe even circulate rumors of security threats. Deepfakes of the Democratic nominee using racial slurs crop up faster than social-media platforms can remove them. As news outlets scramble to correct the inaccuracies, hordes of Twitter bots respond by smearing and threatening reporters. Meanwhile, the Trump campaign has spent the final days of the race pumping out Facebook ads at such a high rate that no one can keep track of what they’re injecting into the bloodstream.
After the first round of exit polls is released, a mysteriously sourced video surfaces purporting to show undocumented immigrants at the ballot box. Trump begins retweeting rumors of voter fraud and suggests that Immigration and Customs Enforcement officers should be dispatched to polling stations. are illegals stealing the election? reads the Fox News chyron. are russians behind false videos? demands MSNBC.
The votes haven’t even been counted yet, and much of the country is ready to throw out the result.
NOTHING IS TRUE
There is perhaps no better place to witness what the culture of disinformation has already wrought in America than a Trump campaign rally. One night in November, I navigated through a parking-lot maze of folding tables covered in MAGA merch and entered the BancorpSouth Arena in Tupelo, Mississippi. The election was still a year away, but thousands of sign-waving supporters had crowded into the venue to cheer on the president in person.
Once Trump took the stage, he let loose a familiar flurry of lies, half-lies, hyperbole, and nonsense. He spun his revisionist history of the Ukraine scandal—the one in which Joe Biden is the villain—and claimed, falsely, that the Georgia Democrat Stacey Abrams wanted to “give illegal aliens the right to vote.” At one point, during a riff on abortion, Trump casually asserted that “the governor of Virginia executed a baby”—prompting a woman in the crowd to scream, “Murderer!”
After the rally, I loitered near one of the exits, chatting with people as they filed out of the arena. Among liberals, there is a comforting caricature of Trump supporters as gullible personality cultists who have been hypnotized into believing whatever their leader says. The appeal of this theory is the implication that the spell can be broken, that truth can still triumph over lies, that someday everything could go back to normal—if only these voters were exposed to the facts. But the people I spoke with in Tupelo seemed to treat matters of fact as beside the point.
One woman told me that, given the president’s accomplishments, she didn’t care if he “fabricates a little bit.” A man responded to my questions about Trump’s dishonest attacks on the press with a shrug and a suggestion that the media “ought to try telling the truth once in a while.” Tony Willnow, a 34-year-old maintenance worker who had an American flag wrapped around his head, observed that Trump had won because he said things no other politician would say. When I asked him if it mattered whether those things were true, he thought for a moment before answering. “He tells you what you want to hear,” Willnow said. “And I don’t know if it’s true or not—but it sounds good, so fuck it.”
The political theorist Hannah Arendt once wrote that the most successful totalitarian leaders of the 20th century instilled in their followers “a mixture of gullibility and cynicism.” When they were lied to, they chose to believe it. When a lie was debunked, they claimed they’d known all along—and would then “admire the leaders for their superior tactical cleverness.” Over time, Arendt wrote, the onslaught of propaganda conditioned people to “believe everything and nothing, think that everything was possible and that nothing was true.”
Leaving the rally, I thought about Arendt, and the swaths of the country that are already gripped by the ethos she described. Should it prevail in 2020, the election’s legacy will be clear—not a choice between parties or candidates or policy platforms, but a referendum on reality itself.
[Professor’s Note: Politicians (and others like advocacy groups, corporations] have long used public opinion polls to learn about what people believe in order to persuade (manipulate) them to adopt certain opinions and beliefs. It is becoming clear that polls are a 20th century technology that is increasingly a flawed instrument for assessing and changing public opinion. The 21st century technology is psychographic profiles of each and every voter as gleaned from their activity on the internet (e.g., search history, web sites visited, social media, friendship networks, etc.)]
Questions: Describe how powerful interests and politicians learn about public opinion by using the internet as a surveillance tool on individual mindsets? How can they use this knowledge to manipulate voters? What appears to be the impact on American democracy of the modern tool of psychographic profiling?