Managing Conflict in Negotiations

Table of Contents

Managing Conflict in Negotiations

Conflict Defined

Overview of Conflict in Organizations

Benefits of Organizational Conflict

Disadvantages of Organizational Conflict

Tannen’s View of Organizational Conflict

Kilmann Thomas Conflict Model

Kilmann-Thomas Model, cont.

Kilmann Thomas, cont.

Kilmann Thomas cont.

Kilmann Thomas, cont.

A Four Phase Model of Conflict Resolution

A Glossary of Negotiation Terms

Bargaining at a glance

Bargaining Strategies

Email: nburnett@csus.edu

Home Page: www.csus.edu/indiv/b/burnettn

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