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Key Skills Course Catalog
To support your success, our team has identified key skills essential for thriving in our dynamic environment. These skills, identified through manager focus groups and a review of common staff roles, come with links to free e-courses to enhance your knowledge. Log in to either of Sac State's training systems to explore these topics and more.
Communication
Courses cover topics from listening, speaking, and writing to presenting ideas in diverse situations.
Key Skills: Listening, Speaking, Writing, Nonverbal Communication, Interpersonal Communication, Presentations
Customer Engagement
Courses highlight ways to create connections with internal and external customers through positive experiences and exceptional service in response to current and future needs.
Key Skills: Service Centric, Dealing with Difficult Customer Interactions, Practice Using AI Simulations
Organization and Work Planning
In today's fast-paced work environment, effective organization and planning are crucial for success. These courses equip employees with skills and strategies to enhance work organization and increase planning capabilities.
Key Skills: Productivity and Efficiency, Time Management, Prioritization, Getting Organized, Project Management
Innovative Mindset
Learn ways to demonstrate curiosity, develop new insights, consider creative approaches and apply novel solutions. Develop and grow in skills that enable employees to overcome challenges, do their work, and remain optimistic under pressure and adversity.
Key Skills: Problem-Solving and Critical Thinking, Adaptability and Change Management, Taking Initiative and Risks, Continuous Improvement
Interpersonal Skills
Courses focus on developing skills that enables employees to interact positively with courtesy, sensitivity and respect with a variety of individuals and make every effort to understand and relate to others.
Key Skills: Empathy, Emotional Intelligence, People Skills, Self-Awareness and Self-Reflection, Managing Emotions
Feedback
No matter where you work, or what your role, the only way to improve is with feedback. Giving—and receiving—feedback is a skill that is relevant to every member of an organization.
Key Skills: Receiving and Giving Constructive Feedback, Conflict Resolution
Professionalism
Your personal credibility depends on your professionalism, integrity and ethical behavior.
Key Skills: Professionalism and Work Ethic, Professional Judgement, Accountability and Ownership
Collaboration
Learn ways to develop, maintain, and strengthen relationships while working together to achieve results.
Key Skills: Teamwork, Building Relationships
Leadership and Supervising Others
Learn ways to energize and create a sense of direction, purpose, excitement, and momentum for the organization’s mission. Create a positive work environment offering clarity around goals and objectives and ensuring that those who are led work collaboratively to achieve results.
Key Skills: Develops and Empowers, Outcome-Focused, Training and Coaching, Recognition and more
Digital Fluency
Leverage campus technologies to solve business problems.
Key Skills: Data Analysis, Excel Skills, Artificial Intelligence in the Workplace, Digital Marketing, Information Security
Course List is in Development
Diversity and Inclusion
Increase skills to work effectively in an inclusive workplace where individual differences and perspectives are respected and leveraged to achieve organizational goals.
Key Skills: Fair and Equitable, Openness, Inclusive, Respectful, Appreciating Generational Differences in the Workplace
Course List in Development
Empower Your Growth with On-Demand Training
Unlock your potential with our two online training systems! Access a wealth of training resources at your fingertips, anytime and anywhere. Whether you are looking to enhance your current skills or explore new areas, our platforms offer convenient, on-demand learning opportunities tailored to your needs. Dive in today and take charge of your professional development journey!
CSU Learn
Employees and students can access through My Sac State > CSU Learn
Skill Bundles and Career Journeys in CSU Learn
LinkedIn Learning
Employees (staff, faculty and managers) can access through My Sac State > LinkedIn Learning
Acknowledgements
Skill definitions are adapted from the CalHR Core Competency Model and the CSU Competencies for Employees Model.