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Course Catalog
Communication
Courses cover topics from listening, speaking, and writing to presenting ideas in diverse situations.
Key Skills: Listening, Speaking, Writing, Nonverbal Communication, Interpersonal Communication, Presenting
Customer Engagement
Courses highlight ways to create connections with internal and external customers through positive experiences and exceptional service in response to current and future needs.
Key Skills: Service Centric, Dealing with Difficult Interactions
Digital Fluency
Leverage campus technologies to solve business problems.
Key Skills: Data Analysis, Excel Skills, Artificial Intelligence in the Workplace, Digital Marketing, Information Security
Course List is in Development
Diversity and Inclusion
Increase skills to work effectively in an inclusive workplace where individual differences and perspectives are respected and leveraged to achieve organizational goals.
Key Skills: Fair and Equitable, Openness, Inclusive, Respectful, Appreciating Generational Differences in the Workplace
Course List in Development
Innovative Mindset
Learn ways to demonstrate curiosity, develop new insights, consider creative approaches and apply novel solutions.
Key Skills: Problem-Solving, Critical Thinking (including Analytical Skills, Decision Making, Strategic Planning), Creativity, Leverage Opportunities, Intelligent Risk-Taking, Taking Initiative, Continuous Improvement, Problem Solving
Course List in Development
Interpersonal Skills
Courses focus on developing skills that enables employees to interact positively with courtesy, sensitivity and respect with a variety of individuals and make every effort to understand and relate to others.
Key Skills: Empathy, Emotional Intelligence, Feedback, Conflict Resolution, Personal Credibility and Integrity
Course List in Development
Resilience
Develop and grow in skills that enable employees to overcome challenges, do their work, and remain optimistic under pressure and adversity.
Key Skills: Accountability, Change Management, Agility, Continual Learning
Course List in Development
Collaboration
Learn ways to develop, maintain, and strengthen relationships while working together to achieve results.
Key Skills: Teamwork, Building Relationships
Course List in Development
Organization and Work Planning
In today's fast-paced work environment, effective organization and planning are crucial for success. These courses equip employees with skills and strategies to enhance work organization and increase planning capabilities.
Key Skills: Productivity, Efficiency, Project Management, Time Management, Prioritization, Balancing Responsibilities
Course List in Development
Leadership and Supervising Others
Learn ways to energize and create a sense of direction, purpose, excitement, and momentum for the organization’s mission. Create a positive work environment offering clarity around goals and objectives and ensuring that those who are led work collaboratively to achieve results.
Key Skills: Develops, Empowers, Outcome-Focused, Coaching Others, Recognition
Course List in Development
Acknowledgements
Skill definitions are adapted from the CalHR Core Competency Model and the CSU Competency Model.