"Steps to Problem Solving: A Negotiation Toolkit"
by Michael DelNero
MIchael DelNero wrote "Steps to Problem Solving ” in HROB 155: Conflict Management and Negotiation. Michael's instructor, Boniface Michael, asked students to write a toolkit for conflict management. The reviewer for Writing the University praised Michael's toolkit for its graphic design, its effective use of visuals and lists, and its focus on win/win situations for conflict management.