Guides, Tools and Tips

Strategic Planning & Quality Improvment (SPQI) has posted documents on a variety of topics to help you with your strategic planning or quality improvement initiatives. Please contact us with questions or suggestions for additional topics you would like to see covered. 



Customer Service

The following presentation and tools/templates were delivered on January 17, 2013 by Dennis Snow, Snow & Associates, Inc., at the "Delivering World-Class Customer Service Workshop" at Sacramento State.

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Lean/Process Improvement

Strategic Communication

Strategic Communications Grid

Strategic Planning